Return & Refund Policy – Polish Your Art
Effective Date: 29. 07.2018
Thank you for purchasing digital fonts from Polish Your Art.
Because our products are digital downloads, they cannot be physically returned.
Please review our policy carefully before purchasing.
1. General Policy
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All digital font purchases are final once downloaded.
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We do not offer refunds or exchanges for:
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Change of mind or buyer’s remorse
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Incorrect font selection
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Lack of software knowledge or compatibility issues on the customer’s side
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This approach is standard for digital goods and protects our intellectual property.
2. Exceptions – When Refunds or Exchanges Are Possible
We want you to be fully satisfied with your purchase.
A refund or exchange may be issued within 30 days of purchase only in the following cases:
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Technical Issues
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The font file is corrupt, damaged, or cannot be installed/used as advertised,
and our support team cannot resolve the issue.
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Product Misrepresentation
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The font you received is substantially different from the product description or previews.
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Duplicate Purchases
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You accidentally purchased the same font or license twice.
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If a refund is granted, you must delete all copies of the font files from your devices, backups, and cloud storage.
3. Refund & Support Process
If you experience an issue:
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Contact us at [Insert Support Email] within 30 days of purchase.
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Include:
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Your order number
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Description of the issue
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Screenshots or error messages, if applicable
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Our team will first attempt to resolve the issue by sending a working file or providing technical support.
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If the issue cannot be resolved, a refund or exchange will be offered at our sole discretion.
4. EU/UK Consumer Rights
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By purchasing and downloading your font immediately, you expressly agree that your 14‑day right of withdrawal under EU/UK law is waived.
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This means you cannot request a refund simply because you change your mind after downloading.
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Your statutory rights regarding faulty or misrepresented products remain unaffected.
5. US & Global Compliance
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In jurisdictions like the United States, this no‑refund for digital downloads policy is valid when clearly disclosed.
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Our policy is conspicuously posted on this website and applies to all global customers.
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Where local law requires a remedy for defective products, we will comply fully.
6. Our Commitment
We value our customers and will always act in good faith if a legitimate issue arises.
However, to protect the integrity of our digital products, all refund and exchange decisions are final and made at our sole discretion.